Career Opportunity

Software Support Analyst

Atlanta, GA

Career Description

Software Support Analyst

This role serves as the liaison between the IT and Accounting/Property Management departments for all property management related software, functions and applications. As the Software Support Analyst, you will play an important role in helping ensure the success of our property management and operations teams by assisting with helpdesk tickets, training, and process improvement. We are looking for someone who is highly motivated and interested in not only troubleshooting software-related issues, but also reviewing processes and providing process improvement suggestions. 

Job Responsibilities:

• Monitor and maintain property management software: OneSite, Ops, RealPage Budgeting, RealPage Accounting, RealPage Utility Management, Business Intelligence, SightPlan, BetterNOI, 

• Assist with implementation of property management software: OneSite, Ops, RealPage Budgeting, RealPage Accounting, RealPage Utility Management

• Work closely with representatives from companies that we utilize for software

• Research & resolve questions/support tickets as a part of Columbia Residential’s OneSite Helpdesk

• Analyze and send out monthly performance reports

• Assist with training and training documentation, process improvement, helpdesk documentation

• All other duties as assigned/special projects


• OneSite Affordable knowledge a MUST – 5+ years experience strongly preferred

• Support agent/role experience strongly preferred – the preferred candidate for this position will be resolving helpdesk tickets and will assist our teams with RealPage products – so experience working and resolving a high number of tickets is strongly preferred

• How-to/Training Documentation experience a plus

• Able to work with minimal supervision while maintaining assigned tasks

• Some travel may be required

• This can be a remote position

Flexible Benefits Options

Because we know that compensation is not your only consideration when making a career decision, Columbia Residential offers a rich and competitive benefits package to our team members.

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental Insurance (AFLAC)
  • Prescription Drug Coverage
  • Flexible Spending Account
  • 401(k) Retirement Savings Plan
  • Employee Assistance Program
  • Performance-based Bonus Program
  • Tuition and Professional Development Assistance
  • Short-term Disability Insurance
  • Long-term Disability Insurance
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Paid Time-Off (including your birthday!)
  • Paid Holidays
  • Health Reimbursement Account
  • Employee Referral Program

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.

Our Company Culture is Represented By These Core Values

Columbia Residential is the leading property management and Development Company in this region, specializing in the low affordable market. Our Mission Statement is:

  1. To provide quality, safe, and affordable housing for low and moderate income families.
  2. To provide an environment for its team members to excel and to be recognized and rewarded for their accomplishments.
  3. To provide the principals and partners a fair return on their efforts and investments.

As a growing company with more than 50 communities in the Atlanta, GA area, we are always looking to add professional and superior Community Leasing Specialists/Leasing Consultants to our management team to align with our Mission Statement and Core Value for the communities we serve.

  • Excellence
  • Integrity
  • Responsibility
  • Responsiveness
  • Respect
  • Character

If these Core Values are part of your attributes, we welcome you to join Columbia Residential!


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