Columbia Residential is looking for a Community Support Manager to become a part of our team! As a member of the Columbia Residential family, you will become an integral contributor to fulfilling the mission and vision of the company.

POSITION SUMMARY:

The Community Support Manager (CSM) position offers on-site and corporate teams’ innovative operational solutions, continued support and uninterrupted service to our customers. Understanding that the internal and external customer experiences deliver value, the Community Support Manager works independently or as part of a team to achieve goals and meet deadlines. This role is well versed in the policies and procedures of the organization and demonstrate themselves as brand ambassadors of Columbia Residential. The tasks of the CSM are assignment based on request from various business units and locations vary based on need. CSM focus on four (4) main initiatives:

• Projects
• Vacant seats,
• Audits
• Training/Coaching.

Essential Duties and Responsibilities:

Demonstrate the ability to act in the capacity of all on-site management positions as directed by assignment, including Community Manager, Assistant Community Manager, Community Leasing Specialist. Community Support Managers must have full understanding of the on-site job descriptions and be able to perform at the highest level.

• Possess a strong understanding of policies and procedures with ability to effectively communicate and enforce these processes with a team.
• Demonstrate the ability to project positive customer engagement with both internal and external customers.
• Ability to audit operational procedures, identify gaps and offer suggested solutions based on company policy.
• Comfortable with one-on-one and/or classroom training, development of content and measurables as part of the Learning & Development Department.
• Proficient with data collection, analyzing and reporting.
• Provide additional support with corporate/site specific special projects and tasks as needed.
• This is a general overview of tasks and responsibilities. Each assignment will vary, and the Community Support Managers must be adaptable to the assigned role.

POSITION QUALIFICATIONS:

 Education:

• High School Graduate or General Education Degree (GED) for consideration
• Minimum three (3) years’ experience in property management
• Experience/Specialized Knowledge:

Clear understanding of software applications including:

• RealPage OneSite, Spend Management
• Better NOI
• SightPlan
• Watchtower
• Blue Moon
• Various PH portals as required
• Microsoft office 365
• Ability to work independently or as part of a team to achieve goals with specific deadlines.
• The position is assignment based, therefore flexibility in scheduling and location is required.
• Ability to travel locally and/or for extended periods as required by assignment.
• Must have strong time management and organizational skills.
• Business and management principles involved in sales and customer service, strategic planning, leadership technique, and coordination of people and resources.
• At least two (3) years related experience.
• Property Management Software, i.e., RealPage, Yardi, Entrata.
• Knowledge of Low-Income Housing Tax Credit (LIHTC), Land Use Restriction Agreement (LURA) and Land Use Restrictive covenants (LURC), Public Housing, HOME, HUD, and RAD programs.

Other Requirements:

• Timely completion of in-house training as assigned in the learning management system.
• Passion – Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
• Entrepreneurial Spirit – Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others.

Position Community Manager Reports to Regional Manager:

As a growing company with more than 50 communities in the Atlanta, GA area, we are always looking to add professional and superior Community Leasing Specialists/Leasing Consultants to our management team to align with our Mission Statement and Core Value for the communities we serve.

• Excellence
• Integrity
• Responsibility
• Responsiveness
• Respect
• Character

If these Core Values are part of your attributes, we welcome you to join Columbia Residential!