Chattanooga, Tennessee- Assistant Community Manager (Multifamily & Affordable Housing)

About Us:

Columbia Residential is the leading property management and Development Company in this region, specializing in the low-affordable market. Our mission is to provide quality, affordable housing for low-and moderate-income families while fostering an environment for our team members to excel, thrive, and be recognized. We are a growing, mission-driven real estate organization that prides itself on the culture of excellence, integrity, responsibility, responsiveness, respect and character.

Position: Assistant Community Manager: Reports to Community Manager:

POSITION SUMMARY: 

The Assistant Community Manager assists the Community Manager in overseeing the day-to-day operations of an apartment community and performs a variety of duties, including, but not limited to, administration, leasing, accounting, bookkeeping, service, and resident relations. The Assistant Community Manager has primary responsibility for the collection and posting of all income due to the property.

JOB SPECIFIC COMPETENCIES:

• Collects and accurately posts all rent and other revenue payments and makes deposits daily.
• Performs Property Management Software system updates daily to provide timely information regarding the activity and profitability of the Property.
• Implements the eviction and dispossessory warrant procedures according to policies, procedures, and state law.
• Prepares accounting and month-end reports by Company policies, procedures including financial accounting statements (FAS).
• Processes accounts payable according to standard operating procedures.
• Processes previous resident’s files after the apartment has been inspected and prepares invoices for damage repair.
• Creates and maintains positive relationships with residents to easily resolve issues and to make the property a pleasant place to live.
• Answers phone and provides proper information or refers the call to the appropriate person, and when needed, pre-qualify, shows, and leases apartments.
• Conducts/coordinates the annual and interim recertification of residents and the annual health and safety inspections.
• Inputs and processes site-based waiting lists.
• Develops marketing strategies for leasing apartments, establishes goals for the Community Leasing Specialist, and ideas for improving operations and profitability.

POSITION QUALIFICATIONS:

Education: 

• High School Graduate or General Education Degree (GED) for consideration.
• Associate’s degree or equivalent from a 2-year college or Technical School preferred.

Experience/Specialized Knowledge:

• Sales and Customer Service.
• One to two years of related experience.
• Property Management Software and Low-Income Housing Tax Credit (LIHTC) experience preferred.

Other Requirements: 

• Completion of in-house training within the first 90 days of employment.
• Passion – Enjoys the work that they do, demonstrates a pleasant demeanor on the job, and shows a desire for success.
• Entrepreneurial Spirit – Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes the working environment enjoyable for self and others.

This job description should not be considered all-inclusive. It is merely a guide of expected job duties and responsibilities. The duties and responsibilities described are not permanent and may be modified an any time. At the request of management, an employee may be asked to perform additional duties within the scope of our work with little to no advance notice.